FAQ

What is riaon9.com?

Ria.com is an e-commerce platform that helps you to search for your groceries and gather them up until you are ready to collect them at PASAR MINI RIA SDN. BHD (468218-W). outlet or you can also have an opportunity to request us to send them to your doorstep. By ordering groceries online, Ria.com provided you with a convenient way to browse groceries from almost anytime and anywhere around Kuala Lipis area with access to the internet. Make use of our platform well, it frees up most of your time.

Delivery Info

Where do Pasar Mini Ria Sdn. Bhd. covered for delivery?

We deliver to most addresses within 8km from our outlet. Charges may be applied. (Terms & Condition applies)

 

What is the delivery time?

·   We deliver on Monday to Saturday; we do not deliver on Sunday & Public holidays (until further notice).

·   You can choose your preferred delivery day & time with the reference timetable below.

 

 

PLACE ORDER

DELIVERY TIME

Anytime before 1600

CURRENT DATE:
1000 - 1100

1200 - 1400

1600 - 1800

Order placed after 1600

GOOD NEXT DAY:

1000 - 1100

1200 - 1400

1600 - 1800

On-demand delivery

Anytime stated by customers (additional charges may be applied)

 

Self-Collection

Anytime from 1000 to 2000 (after we had reminded that the groceries are ready to be collect)

 

Is there any minimum or charges for delivery?

·   The minimum order is RM 30, RM 5 will be applied for each order.

·   Extra charges will be applied for delivery to destinations other than Kuala Lipis township. Terms and Conditions applied.

 

How do I know if an item is in stock?

All items are in stock unless ‘OUT OF STOCK’ is indicated. If any items are unavailable after orders are placed, we will inform you by email, WhatsApp or in-app chat box. We will offer you a refund for your Ria e-wallet if the item in your item list is no available.

 

Can I deliver to another address other than my account billing address?

Yes, customers can request to deliver the groceries to any other address as stated at “DELIVERY ADDRESS” which is located within our coverage. Users can add new addresses in Personal Information.

 

How do I know my order is successfully submitted?

You will receive an email acknowledgement containing the order number and order details, otherwise, it may be shown in the app as “ORDER RECEIVED”. If you do not receive any confirmation via email or the order does not show “ORDER RECEIVED” due to a technical problem and are concerned if we have received your order, please do not hesitate to WhatsApp us at 011-1246 0569 or email pasasrminiria.cs@gmail.com.

 

What if there are missing or wrong items received from my order?

For missing and wrongly items, please contact us at WhatsApp 011-1246 0569 or email to pasarminiria.cs@gmail.com. Our customer service will reply to you within hours and we will advise you on what to do next.

 

What if I want to return items?

Please contact us at WhatsApp 011-1246 0569 or email at pasarminiria.cs@gmail.com. We will arrange an exchange item or we will refund of money to your Ria e-wallet for future use.

 

Can I cancel my order?

please contact us at Whatsapp 011-1246 0569 or email us at pasarminiria.cs@gmail.com for the request to cancel the order

 

What is your payment option?

We accept the following payment methods

·   Visa/Master/Debit

·   FPX Online banking (MBB: 506119210063 PASAR MINI RIA SDN BHD)

·   E-wallet (Gkash, Touch n Go, Grabpay, Maybank QR Pay)

 

How do I order at riaon9.com App/web?

Placing an order is very simple. Just register on the riaon9.com website/mobile application, browse through the groceries, pick your choice of products with a wide range of product selection in the online store and proceed to checkout, choose your shipping option DELIVERY / SELF PICK UP, enter your delivery address, choose your preferred time & made payment.

Self Pick-Up Service

Can I self-collect my order?

Yes, you can collect your order at our outlet Pasar Mini Ria Sdn Bhd, 4-digit collection must be shown to the cashier for verification before the collection of goods.

 

What is the minimum order for self-pick up?

The minimum order for self-pick up is RM30

 

Can I choose the date to pick up my order?

You can choose the preferred date during checkout. Our Pick-up time is 1000 to 2000, Monday to Sunday (except Public Holiday)

 

What if I forgot to pick up my order on the chosen date?

You may collect it the next day. Please note we are unable to guarantee the freshness of the perishable goods. If you do not collect the order from us within 24 hours, your order will be deemed picked and no refund will be issued. This is because perishable goods cannot be stored for a long time.

Voucher

Terms and Conditions

- This Voucher can only be used at Ria.com.my

- This Voucher is non-exchangeable or refundable (not returnable for cash or new voucher).

- No change will be given if the purchase value is less than the value of voucher.

-This voucher can be used together with cash (legal tender), credit card or debit card during the payment

- This voucher have an expiration date. Each voucher is valid for a limited time as specified for the campaign or as shown on the voucher

- Each voucher is valid for only one redemption per transaction.

-Ria.com reserves the right to amend these Terms and Conditions without any prior notice 

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